Reference

Open With a Question, Leave With an Answer

Your questions, answered without a queue: how to open an account, how bKash, Nagad and Rocket deposits reach your wallet, and what to do when a login code never arrives. Read the short answers below, or send us the one we have missed.

Wallet steps in plain wordsLogin and code helpDeposit trace checklistDirect line to support
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23bajee Open With a Question, Leave With an Answer
GET HELP

Reach the Right Help Channel

Two channels reach the same desk, and one shortcut sits with your wallet provider. Chat is the quicker route when you are already signed in, because the agent sees your account and the last deposit on it. Email suits anything with a screenshot attached. If a transfer never arrived anywhere, ring the wallet helpline first for their reference number, since that number is what lets us chase the payment properly.

Chat Inside Your Account Sign in, open the chat window and paste the transaction ID. Because the thread is tied to your account, the agent can pull up the deposit you are asking about instead of asking you to describe it twice.
Email the Support Desk Send the amount in taka, the wallet name, the time you paid and a screenshot of the confirmation SMS. The screenshot does most of the work, so the reply comes back as an answer rather than another question.
Your Wallet Provider First If the balance left bKash, Nagad or Rocket but never reached your account wallet, call the wallet provider's own helpline for a reference number, then bring that number back to us.
23bajee Read This Before You Message Support

Read This Before You Message Support

Most messages to our support desk are not unusual problems. Someone sent money through bKash and closed the app before the confirmation screen, someone typed the login code into the wrong field, someone changed phones and lost the saved session. Each of those has a short answer, and this page holds them together so you do not wait in a queue for

something you can settle on your own in a minute. Read it in order if you are new. Opening the account comes first, then the account wallet: you pick bKash, Nagad or Rocket, send the amount shown on the cashier screen to the number we display, and confirm with your wallet PIN. The money lands in your account wallet, not on your

phone credit, so keep the transaction ID until the balance updates. After that come login codes, withdrawals, and what an agent needs from you before a payment can be traced. The questions arriving are the same in Dhaka as in the districts. One habit worth having: send your question once. Duplicate messages push you back in the queue, not forward.

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer
HOW WE WRITE

Check How We Write Each Answer

Answers here are written by the people who handle chats and email, not by a copy desk. That matters when a cashier screen changes: the agent who saw the new field is the one who edits the line. We also keep every answer short enough to read on a phone at night, because that is when most of you open this page. Where something is genuinely unknown, such as a payment still in transit or a code that has not landed, we say so and give you the next step instead of filling the gap with a promise.

Written by the Desk

The staff who answer your chat also write these answers. When the cashier gains a field or a button moves, the matching line is rewritten by someone who has seen it.

Wallet Steps, Screen by Screen

We describe the bKash, Nagad and Rocket flow as it appears on your handset: which number to send to, which PIN confirms it, and which reference you keep afterwards.

Threads Tied to Your Account

Chat and email stay attached to your own account, so a deposit question already carries the reference. No one has to match a screenshot by hand to find your payment.

Corrections Welcome

If an answer here does not match what your screen shows, tell us. A wrong step on this page costs you money, so we treat it as a fault to fix, not a comment to file.

AT A GLANCE

See What 23bajee Answers Cover

3
Local wallets on the cashier: bKash, Nagad and Rocket
Mobile and Web
One account, opened from your phone browser or a laptop
OTP
Login codes sent to the number registered on your account
SSL
Encrypted connection on account, wallet and chat pages

Browse the Questions You Ask Most

These are the six questions that come up most, written the way you would ask them rather than the way a policy reads. Each answer stays short on purpose. If yours is not here, whether it is a withdrawal stuck halfway, a phone number you no longer use or a wallet name that does not match your documents, send it through chat and we will answer it and add it here once it repeats.

Wallet steps for bKash, Nagad and Rocket, opening and signing in to your account, how withdrawals are verified, and how to reach our support desk with a problem this page does not cover.

Scan the question headings first. Most issues start with a wallet name, so look for the bKash, Nagad or Rocket line and read the two sentences underneath it.

The amount in taka, which wallet you used, the time you sent it and the transaction ID from the confirmation SMS. With those four, an agent can trace the payment instead of asking you twice.

No. The same desk writes these answers and handles your chat, so the wording matches. If a step here disagrees with your screen, message us and we will correct the page.

We edit when the screen changes, not on a fixed calendar. A new wallet field or a moved button gets the matching answer rewritten, and the corrected line replaces the old one here.

Yes. Message the support desk through chat or email, ask it plainly, and we will reply to you directly and add the question to this page once other people start asking it.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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